FAQ

Frequently Asked Questions

How are you able to offer such low prices?

We deal in volume and would rather make a little bit of money from each customer selling more cartridges than a lot of money from a few customers selling fewer cartridges.

Word-of-mouth is our best advertising. If we save you money and offer great service you're most likely to tell someone else.

Are your compatible cartridges as good as the OEM brands?

Absolutely. Our compatible cartridges are fully tested chemically and physically to ensure that they are compatible with the OEM cartridges and safe for the printers. The compatible cartridge plants are also ISO 9001 certified to ensure quality standards.

How do I know which cartridge my printer uses?

You select your printer brand from our main page and it will take you to a page listing all of the series & models of that brand.

If you are unable to locate your printer model, please feel free to call 1.888.477.0071 and speak with one of our customer service representatives.

We can be reached Monday thru Friday between the hours 9AM to 5PM Pacific Standard Time.

How long will it take for my order to arrive?

Ink cartridge orders are shipped via USPS First Class or Priority Mail. Toner cartridge orders are shipped via UPS. All orders are received within 3-7 business days of ordering.

Most orders placed by 3 PM Pacific Time (Monday thru Friday, excluding holidays) are shipped the same day.

How much is shipping?

Shipping is FREE on all orders $55.00 or more.

If your order is under $55.00, shipping is a flat $4.95 fee.

Do you ship Internationally?

Sorry, we don't. We do ship to APO, FPO and US territory addresses via USPS Priority Mail.

What credit cards do you accept?

All the major cards: American Express, Discover, Mastercard & Visa.

Am I safe using my credit card to order from your site?

Yes, source4ink utilizes SSL (Secure Sockets Layer) encryption technology to ensure that your credit card and personal information is protected.

As you move through our secure online ordering system, you can be assured of data security when you see https in the URL and the secure lock icon at the bottom right of your browser frame.

ISO Page Yields

Use of International Industry Standards


Many original equipment manufacturers of printers and multifunction products (MFPs), utilize the international industry standards for page yields (ISO/IEC 19752, 19798, 24711 & 24712). These standards prescribe certain page coverage, printer settings, and test conditions for declaring print cartridge yields. Although declared yields are useful to compare different brands of printers, customers are not likely to use printers in exactly the manner prescribed for these tests. As a result, the actual page yields that customers experience may vary considerably from the manufacturer's declared yields.

Inkjet Cartridge Declared Yield vs. Actual Page Yield

Here are some of the leading factors that can affect actual page yield performance in inkjet printers and MFPs:

  • Page design, image type, ink coverage and color usage
  • Job frequency, job size and time without printing
  • Print quality selection
  • Paper type selection
  • Duplex mode
  • Ink usage selection
  • Environmental conditions
  • Color ink cartridges page yield

Not all of the ink that is in an inkjet print cartridge is applied to the printed page. Here are some of the other ways in which ink is used:

  • Start up and calibration processes that prepare the printer to print
  • Routine maintenance to prevent nozzles from clogging
  • Evaporation
  • In tri-color cartridges, less-used colors will remain when the most-used color is depleted
  • Some ink will remain in the cartridge when it can no longer be used.

The yield testing process defined by ISO/IEC is likely to experience a lower amount of non-print ink usage than actual day-to-day customer printing. In many settings, color ink is used to create a richer black. Customers can avoid this feature by changing the printer setting to print only in black. In addition, only color inks can be used to print blacks and grays on photo paper.

Toner Cartridge Declared Yield vs. Actual Page Yield

Here are some of the leading factors that can impact affect actual page yield performance in laser printers and MFPs:

  • Page design, image type, toner coverage and color usage
  • Job frequency, job size and power on time without printing
  • Print quality and toner darkness selections
  • Paper type selection
  • Duplex mode
  • Paper tray and exit bin selection
  • Environmental conditions
  • Spot color
  • Copy and fax mode in an MFP
  • Cartridge management at end of life
  • Assorted toner cartridges page yield

Not all of the toner that is in a laser printer print cartridge is applied to the printed page. Here are some of the other ways in which toner is used:

  • Start up and calibration processes that prepare the printer to print
  • Maintenance requirements when not printing

Some toner will remain in the cartridge when it can no longer be used. The yield testing process defined by ISO/IEC is likely to experience a lower amount of non-print toner usage than actual day-to-day customer printing. In many settings, color toner is used to create a richer black. Customers can avoid this feature by changing the printer setting to print or copy only in black.